Question 1

What is Dinegram?

Accepted Answer

Dinegram is an all-in-one restaurant platform for QR menus, live guest order tracking, KOT/thermal receipts, WhatsApp receipts, AI-powered menu themes, multi-language menus, WebXR 3D dish previews, and real-time analytics — built for cafes, restaurants, cloud kitchens, and hotels.

Question 2

Do I need to install anything?

Accepted Answer

No. Dinegram runs in your browser and on any device. Guests scan a QR to view the menu — no app download required for them or your staff.

Question 3

How long does it take to set up my restaurant?

Accepted Answer

Most owners are live in under 15 minutes. Create your account, add your business, upload your menu (or let AI generate it), pick a theme, and print your QR code.

Question 4

Is there a free trial?

Accepted Answer

Yes. Every new owner gets a 7-day trial on the Starter tier so you can test QR menus, order tracking, and receipts before choosing a paid plan.

Question 5

What plans do you offer?

Accepted Answer

We offer Starter, Main Course, and Chef's Table. Starter covers a single location with core menu and order features. Main Course adds up to 4 businesses under one owner, preset multi-language menus, and premium themes. Chef's Table unlocks unlimited translations, WebXR dish previews, and advanced analytics.

Question 6

Can one owner manage multiple restaurants?

Accepted Answer

Yes. Main Course and Chef's Table plans support multiple businesses under one owner account, with per-business staff, menus, themes, and reports.

Question 7

Can I change or cancel my plan anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from your owner dashboard. Your data stays intact even if you pause the subscription.

Question 8

How do QR menus work?

Accepted Answer

Each table (or the restaurant itself) gets a unique QR code. Guests scan it, browse your live menu with photos and 3D previews, and place an order that appears instantly in your staff and owner dashboards.

Question 9

Do you support dine-in, delivery, room service, and pickup?

Accepted Answer

Yes. Guests choose their mode at checkout. Delivery captures an address, room service captures room/cabin details, and dine-in ties to their table. Order-ready messages adapt to the chosen mode.

Question 10

How do WhatsApp receipts work?

Accepted Answer

After an order, staff can send a receipt link to the guest's WhatsApp. The link opens a printable, thermal-style PDF invoice available for 24 hours — a paperless alternative to printed receipts.

Question 11

Can I set my own invoice numbers?

Accepted Answer

Yes. Every plan lets you set a custom invoice prefix and starting number in Store Setup, and all receipts and orders will follow that sequence.

Question 12

How does menu translation work?

Accepted Answer

Main Course owners can pre-select up to 4 popular languages in Store Setup. Chef's Table unlocks unlimited on-demand translations, so guests can view your menu natively in any language, with proper RTL/LTR layout.

Question 13

Are translations literal or native?

Accepted Answer

We use Google Gemini to produce native, idiomatic localizations — not word-for-word translations — so dish names read naturally to your guests.

Question 14

Can AI help me design my menu theme?

Accepted Answer

Yes. Upload a design or describe your vibe and our AI theme builder will map colors, typography, and layout to a Dinegram theme you can preview and deploy.

Question 15

Can I give my staff limited access?

Accepted Answer

Yes. Create staff credentials from the owner dashboard. Staff see a synced version of the business dashboard with access limited to orders, menu style, promotions, and other day-to-day tools.

Question 16

Is my data secure?

Accepted Answer

Yes. Dinegram runs on managed cloud infrastructure with row-level security, encrypted connections, and per-business isolation. Only you and staff you authorize can see your data.

Question 17

Where is my data stored?

Accepted Answer

In secure managed cloud databases. You can export your sales, menus, and reports to PDF, Excel, or CSV at any time from the Reports section.

Question 18

How do I get help?

Accepted Answer

Reach us via the Support page in your dashboard, or email hello@dinegram.com. Paid plans include priority response.

Question 19

Do you offer onboarding for new restaurants?

Accepted Answer

Yes. We help new owners import menus, print QR codes, and train staff. Reach out after signup and we'll schedule a session.

Everything you want to know about Dinegram

Getting started

Plans & pricing

Menus, ordering & payments

Menu translation & AI

Staff, security & data

Support